R1 Debit Card
Our EMV Debit Card is a convenient and secure alternative to writing checks.
Resource One Debit Card
Resource One Mastercard® Debit Card gives you the convenience and protection you deserve – and benefits that can help you get more out of life.
What acts like a check, looks like a credit card, and makes shopping as simple as a tap? Resource One’s Debit Card. Plus, because it’s a debit card, you’ll have safe and easy access to your money. So it’s like having cash, but better:
- Access your funds anytime, anywhere
- Instant issue available at any R1CU branch
- Make purchases anywhere Mastercard® is accepted around the globe – in stores, online, and over the phone with just a tap
- Track and monitor payments for better budgeting and control
- Get cash 24/7, either at an ATM or when shopping at merchants that offer the “cash back” option
Don’t wait. Get your R1 Debit Card today. To apply, simply visit your nearest Resource One Credit Union branch or call 800-375-3674.
Included Features and Benefits
Mobile Wallet
Digital wallet payments are convenient and secure. Resource One debit and credit cards are digital-payment friendly. Mobile payment technologies like Apple Pay, Samsung Pay, or Google Pay make in-store checkouts faster and easier. Visit our Mobile Wallet page for more information.
Tap to Pay
Tap to pay in stores where you see the contactless symbol.
CO-OP ATM Network
As a member of the CO-OP ATM network, your debit card gives you access to thousands of surcharge-free* ATMs nationwide.
Access your funds for FREE at over 30,000 ATMs throughout the U.S. and Canada by using a Co-op ATM. But wait….there’s more! You can also make deposits at over 9,000 of those ATMs.
Co-op ATMs are available at popular retailers such as 7-Eleven, Costco, and Walgreens.
*Surcharge-free transactions are available for debit and ATM cardholders of participating credit unions
Fraud Monitoring
Our fraud detection department constantly monitors fraudulent activity on our members’ debit cards. When a debit card is alerted of a potentially fraudulent transaction, the Fraud Detection Team will notify you by phone or text. Please respond to the alert and avoid having your card blocked unnecessarily. Remember, in these alerts, we will never ask for personal information such as social security number, PIN, or CVV code.
The Resource One debit card can be used worldwide—anywhere Mastercard® is accepted. However, you should call Resource One or set your card for travel mode before you travel so your account will be noted.
Instant Issue Cards
Do you need a Resource One Debit Card without delay? You can obtain a new card, a replacement card, or an additional card at any of our convenient branch locations.
If you do not have time to visit one of our branches, call our call center at 800-375-3674, and we will order one to be mailed to your address.
Extended Warranty
Doubles the time period and duplicates the coverage of the original manufacturer’s or U.S. store brand’s warranty for a maximum of one year.**
**Benefits are subject to terms, conditions and limitations, including limitations on the amount of coverage. Coverage is provided by New Hampshire Insurance Company, an AIG company. Policy provides secondary coverage only.
Mastercard ID Theft Protection™
Identity theft hurts, but Mastercard can help for no extra cost. From scouring the internet to see if your personal info is being sold to helping you clear your name with credit rating agencies, we are there 24/7. Visit Mastercard ID Theft Protection or call 1-800-Mastercard.
Zero Liability
means cardholders won’t be held liable if their card is used for purchases without their permission. Some conditions and exceptions apply. For full details, visit www.mastercard.us/zero-liability.
Debit and Credit Card Support Numbers
Card Activation & PIN Change
To activate your new debit or credit card, you can call 800-631-3197. You can also call PSCU Member Support at 1-866-820-2895. (Out of the US, call 531-262-5350)
Automated: You must call from your phone number on file and the last 4 of the primary’s SSN.
Live Agent: You need your DOB (MMDDYY) and phone number.
To change the PIN, you can call 888-886-0083. You will need the last 4 of your SSN and Zip Code.
Travel Notice
If you plan on using your card while traveling, let us know before you go! Call us at 800-375-3674 or send us a secure message via online or mobile banking. We can apply the note during your trip.
Lost or Stolen
To report your debit or credit card as lost or stolen, please call the number below.
Credit Union Business Hours: 800-375-3674
After Hours: 1-866-820-2895 or International: 727-299-2449
Replacement Cards
Debit Cards: You can obtain a new debit card by visiting our branches, calling us at 800-375-3674, or PSCU at 1-866-820-2895.
Credit Cards: To receive a new credit card, you can contact Resource One at 800-375-3674 or PSCU at 1-866-820-2895.
Disputes
To dispute a transaction on your debit or credit card, please call 1-866-820-2895.
Note: All disputes must be received within 60 days of the statement on which the disputed item appears. If your disputed transaction has passed that time frame, you will need to resolve the matter directly with the merchant.
Ready to Get Started?
Virtual Branch
Ready to apply now, meet with our virtual branch staff through video chat.
